Refund policy

Returns & Refunds

We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order.

To be eligible, items must be unused, in their original condition and packaging, with tags, and proof of purchase included.

To start a return, contact us at Schomescents@gmail.com. If approved, we will provide return instructions and a return address. Items sent back without prior approval will not be accepted.

Damages & Issues

Please check your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns on sale items, gift cards, or custom/personalised products. Certain hygiene or hazardous items may also be non-returnable.

Exchanges

The fastest way to exchange an item is to return it and place a new order once your return is accepted.

EU Customers

Customers in the EU have the right to cancel or return orders within 14 days for any reason. Items must meet the same return conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank.

If more than 15 business days pass after approval, please contact us at Schomescents@gmail.com.